Address
Lohkoppelstraße 10
Hamburg 22083, Germany
Work Hours
Monday to Friday: 12PM - 7PM
Weekend: 10AM - 5PM
FAQ
General Questions
Pack2Port is a shipping and consolidation service that connects customers with independent shippers who transport packages from Germany to Ghana.
You can find a shipper, add a service to your cart, complete the order purchase (or request a quote if no price is listed), schedule a pickup, and track your box until it arrives.
Shipping typically takes 4-6 weeks after the package is shipped. Delays may occur due to customs clearance and other factors.
Shippers & Service Providers
If you have extra shipping space, you can sign up as a shipper and list your services. We will verify your details before approving your account.
Shippers receive payments directly through our platform after a successful pick up. Payouts are processed within 2-3 business days.
Pricing & Payment
Shipping costs are set individually by each shipper on our platform. Customers should browse and search for a shipper that fits their budget, location, and shipping needs. Prices may vary based on package size, weight, and destination.
We accept credit/debit cards, PayPal, and bank transfers.
No, all pricing is transparent. However, additional customs fees or taxes may apply depending on the item.
Shipping & Delivery
You can ship most goods, including electronics, clothing, and household items. However, prohibited items include hazardous materials, perishables, and illegal goods.
Once your package is picked up and shipped, you will receive a tracking number that allows you to monitor its status on our Track Box page.
Yes! You can consolidate multiple items from different stores into one shipment to save on costs.
Pack2Port ensures that packages are handled with care. If your package is lost or damaged, please contact customer support immediately for assistance.
Support & Assistance
You can reach us via:
📧 Email: info@pack2port.com
📞 Phone: +49 179 4662613
💬 WhatsApp: Click to chat
If your package has not been picked up, you can cancel the order through your dashboard. If it’s already in transit, cancellations may not be possible.
Refunds are only provided in specific cases, such as service unavailability. Please read our Refund Policy for details.